- General Provisions
1.1. The website https://phoenix-a.com is owned by Phoenix Aviation Ltd., which has all the legal rights to operate in Israel, in full compliance with the rules and regulations of the Ministry of Transport and Tourism for the purpose of financial, commercial and tourist activities. Registration certificate No. 51-199087. The company is also certified by the Ministry of Transport as consolidator, registration number 193 and is a member of IATA No. 37-2114-25.
1.2. By using this website, you confirm that you have read the terms and conditions of use of this website, accept them in full and undertake to adhere to them.
1.3. If any of the provisions of the Terms and Conditions of Use proves to be invalid due to being in contravention to law, it will not lead to the invalidity of the other provisions.
1.4. In the event of a contradiction between the Terms and Conditions of Use and the Service Provider’s Terms and Conditions of Sale established by the third parties who provide their services via the Website, the latter shall apply.
The terms and abbreviations used in the Terms and Conditions of Use of the Website have the following meaning:
Terms and Conditions of Use – these Terms and Conditions of Use of the Website with the Service Provider’s Terms and Conditions of Sale
Website – the website at https://phoenix-a.com
Client – the user of the Website and/or travel services
Activities – use of the Website by the Client
Service Provider – the third party whose services can be viewed and/or purchased on the Website or via the Website
Order Confirmation – the document issued by the Service Provider or website which confirms that a contract has been entered into between the Client and the Service Provider and which grants the right to use the travel service (airline ticket, confirmation of package holiday of tour operator, travel insurance policy etc.). Confirmation of the booking of travel services, information or any other overview of the content of the booking does not constitute an Order Confirmation.
3.1. The service provided by website gives Clients access to a portal on the Website which allows the Clients to make queries about the travel services of the Service Providers (airline tickets, accommodation, car rental, travel insurance, package holidays etc.) as well as other services, to check their availability and to book travel services, pay for travel services and receive Order Confirmations in return. General information concerning travel is also made available on the Website.
3.2. Providing Clients with access to the travel services of the Service Providers via the Website does not make website liable for the provision of the travel services of the Service Providers or the quality of the travel services and their correspondence to the pre-contractual information and sales promises given by the Service Provider, but the Client does have the right to file complaints against the Service Providers via website, who will forward the complaints to the Service Providers and make every effort to resolve the complaints.
3.3. The opportunities to buy travel services, including their terms and conditions, prices and availability are constantly changing, because they depend on demand and supply for travel services.
3.4. Any bookings of the travel services of any Service Providers made by the Client using the Website with a payment made for the booked services constitute the Client’s proposal to buy the selected travel service from the Service Provider. The Client’s proposal is preserved by website electronically for fourteen (14) days and e-mailed to the Client by website at the Client’s request. If the Service Provider agrees with the Client’s proposal, the Service Provider or website e-mails the relevant confirmation to the Client. The contract between the Client and the Service Provider in respect of the relevant travel services is deemed to have been entered into from the moment the agreement of the Service Provider with the Client’s proposal is received.
3.5. The contract is not entered into if the Service Provider does not agree with the Client’s proposal and website refunds the payment made by the Client.
- Use of the Website
4.1. Travel services may only be booked and orders for travel services may only be placed via the Website by adults with full active legal capacity i.e. persons who are at least 18 years old and representatives of Clients who are legal entities. The person responsible for the consequences if a person who does not comply with said requirements books a travel service or places an order for a travel service is the person whose bank account or credit card was used to pay for said Activity.
4.2. The Client performs the Activities pursuant to the provisions of the Terms and Conditions of Use and the user instructions displayed on the Website. When performing the Activities, the Client carefully checks the details of the order given during the performance of the Activities and bears responsibility for the data presented in the orders they give being correct as well as the risk for the potential damage caused by any errors made by them. All of the details entered by the Client are displayed on the Website for the purpose of identifying and correcting any errors before a travel service is booked or an order for a travel service is placed via the Website.
4.3. Website has the right to not perform an order placed by the Client if the Client has not adhered to the Terms and Conditions of Use or the user instructions displayed on the Website, not paid for the booking or if the funds on the Client’s credit card are insufficient to pay for the order given in relation to an Activity and the service charge of website which is also subject to payment.
4.4. Website sends the Order Confirmation to the e-mail address given by the Client. The Client must immediately inform website if the Order Confirmation is not received at their e-mail address within a reasonable time after paying for the travel services.
4.5. The Client must immediately inform website of any errors, contradictions or faults that obstruct the use of the Website.
4.6. The Client immediately checks their first name and surname, itinerary, dates and other important data immediately after receipt of the Order Confirmation and makes sure that they are correct and correspond to the booking and the details entered. It is important to check that the Client’s name given in the booking and the Order Confirmation matches the name given in the Client’s travel document. Website eliminates technical errors caused by website or a Service Provider when documents are issued. Elimination of errors, amendment or annulment at a later time is impossible or only permitted for an extra charge.
4.7. When using the Website, the Client must:
4.7.1. guarantee that all of the information submitted by them when using the Website is correct;
4.7.2. not forward any illegal or otherwise prohibited information via the Website;
4.7.3. not use the Website for speculative or incorrect Activities or fraud;
4.7.4. not send files via the Website which contain viruses and other computer programs or files which disturb, damage or otherwise obstruct the normal use of the Website and which may be saved in the computers of other Clients as a result of use of the Website and/or disturb, damage or otherwise obstruct the normal functioning of computers;
4.7.5. not change, copy, forward, sell or reproduce the Website or its content or use it in any other prohibited manner.
- Information Displayed on Website
5.1. The general travel information about passports, visas, vaccination requirements etc. displayed on the Website is there to meet the need for general information and may change at any time independently of website. The Client shall personally check that this information is up to date by contacting the Service Provider, the Ministry of Foreign Affairs, the Tourist Information Office or other agencies and bear responsibility for understanding and observing the established requirements. Different requirements may apply to citizens of different countries.
5.2. The Service Providers presume that the Client or the person who uses the travel service, incl. children, have the required travel documents (passport/ID card, visa and vaccination certificate) allowing them to enter the country of destination as well as all transit countries. Clients must bear in mind that every country can decide at its own discretion whether or not they allow a person to enter the country, even if the person has all of the required travel documents.
5.3. Website makes every effort to guarantee that the information about the terms and conditions of sale of the Service Providers (including but not limited to the prices of travel services and the descriptions of travel services or dates) displayed on the Website is free of errors and omissions. Website guarantees that information is displayed on the Website in the manner given by the Service Provider to website, but does not guarantee that the information is correct. Website makes every effort to eliminate any errors or omissions as soon as they are detected.
- Terms and Conditions of Sale of Service Provider
6.1. The Terms and Conditions of Sale of the Service Provider, such as Terms and Conditions of Sale of Flight Tickets, the terms and conditions of package holidays of tour operators and the terms and conditions of accommodation services, also apply in addition to the Terms and Conditions of Use when a travel service of the Service Provider is bought. The Terms and Conditions of Sale of the Service Provider may contain provisions that concern payment terms, liability, cancellation and amendment of bookings/contracts, payment of compensation and restrictions.
6.2. The Client must check and observe the terms and conditions established by the Service Provider independently. Failure to observe the terms and conditions of the Service Provider may result in, for example, cancellation of the order or the incurring of unexpected additional costs by the Client to continue their travels.
6.3. If the Terms and Conditions of Sale of the Service Provider allow the client to cancel or change the booked or bought travel service, the Client must inform the Service Provider thereof according to the requirements established by the latter in the event that the Client exercises this right. The Service Provider may be informed via website, unless this is in contravention of the requirements established by the relevant Service Provider.
- Travel Insurance
7.1. We ask the Client to enter into a travel insurance contract when the Client buys a travel service. Travel insurance guarantees assistance and indemnity in the event of unexpected interruption or cancellation of travel, loss of baggage, the Client’s health problems and/or accidents etc. under the terms and conditions established by the insurer.
- Payment Terms and Service Charges
8.1. The Client must pay the full price of the travel service when booking a travel service via the Website. The Client pays the price of the travel service via an internet bank or by credit card to website, who forwards the fee paid by the Client to the Service Provider.
8.2. The Client must follow the instructions displayed on the Website when paying for the travel service booked by the Client.
8.3. Website and the Service Providers are not obliged to issue Order Confirmations, vouchers or other documents to the Client before the price of the booked travel service is paid in full. At the same time, the Client also remains responsible for payment of the agreed price for the travel service in the event that an Order Confirmation is issued to them before the price of the travel service is paid in full.
8.4. Cancellation of a booking, not buying a travel service of the Service Provider or leaving the travel service of the Service Provider partially or fully unused does not constitute a basis for receiving a refund for the service charge.
9.1. The Service Provider must be immediately informed if the Client feels that the travel service does not meet the terms and conditions established by the Service Provider. If no solution is found, a written complaint must be filed about the case within seven (7) days of the end of the provision of the travel service and no later than within fourteen (14) days of becoming aware of the case. The written complaint must be filed against the Service Provider and sent either directly to the Service Provider’s postal or e-mail address or to the postal or e-mail address of website. Proof of the travel service’s non-compliance and documents evidencing additional costs and damages incurred must be enclosed with the complaint. Complaints not submitted by the established deadline are deemed to have expired.
- Confidentiality and Privacy
10.1. Website does not disclose the Client’s personal data that becomes known to it when the Client uses the Website, unless the data are disclosed with the Client’s consent, or the obligation or right to disclose the data arises from legislation or the Terms and Conditions of Use.
10.2. The Client confirms and understands that use of the Website and performance of the Activities requires communication of the Client’s personal data to third parties in Israel and abroad. If the Client performs Activities that require communication of the Client’s data (including but not limited to their personal identification code or details of means of payment) to third parties (including but not limited to Service Providers or other cooperation partners of website who are engaged in the provision of specific travel services or making it possible to pay for the travel service or issuing relevant documents), the Client agrees with the communication of their personal data in order to obtain the requested travel service.
- Final Provisions
11.1. Website has the right to amend the Terms and Conditions of Use unilaterally and without notice. Any amendments to the Terms and Conditions of Use enter force on the day they are published on the Website, unless otherwise prescribed in the amendments.
11.2. The legislation of the State of Israel applies to the legal relationships between the Client and Website;
11.3. The legislation of the country determined by the Service Provider applies to the legal relationships between the Client and the Service Provider, and provisions of international law are applied to transnational provision of travel services.